Effective date: October 24, 2026. PayPing is provided under the Flat Studios brand. Contact flatproduction00@gmail.com for privacy questions and requests.
Information you provide
PayPing stores your account email and authentication information; your profile and business name; client names, company names, contact details, and notes; invoice descriptions, numbers, amounts, currencies, dates, status, and recorded payments; follow-up history; and display and currency preferences. Only enter other people's information when you have permission or another appropriate basis to do so. Avoid entering unnecessary sensitive information.
When Pro purchases are available, the billing server processes store purchase identifiers, purchase tokens, subscription status, and your PayPing account identifier to verify access and prevent a purchase from being assigned to another account. The store handles checkout; PayPing does not receive your full payment-card details.
How information is used
We use account and app information to authenticate you, save and display your records, provide account features, verify subscription access, respond to requests, and protect the service against misuse. If you email support, we receive your email address, message, and any attachments you choose to send. Do not include passwords, verification codes, payment-card details, or unnecessary client data.
The current app does not include advertising, third-party analytics, or a third-party crash-reporting SDK. Hosting and authentication providers can still generate operational and security logs, including request information, timestamps, IP addresses, and errors. Those logs help operate, secure, and troubleshoot the service.
Service providers and hosting
Supabase provides app authentication, database hosting, and server functions. The primary PayPing database is in Sydney, Australia. Providers may also process operational, support, and security information in other locations under their terms. See Supabase's privacy policy.
Google Play, and the Apple App Store when used, handle store accounts, subscription checkout, and store transaction records under their own policies. Email sent to our Gmail support address is processed by Google. This public information website is hosted on Cloudflare Pages, which processes connection information to deliver and protect the website. See Google's privacy policy and Cloudflare's privacy policy.
This website has no account login, advertising scripts, analytics scripts, or submission form. Contact links open your email application; they do not send a message automatically. We share information with providers as needed to operate these services and may disclose information when legally required or necessary to address security incidents.
Retention and account deletion
Account details and the records you save remain in the live app database while you use the account, unless you remove records using the app's available controls. A completed account deletion removes your live authentication account, profile, clients, invoices, follow-up history, preferences, and app-side subscription records. Uninstalling the app alone does not delete the account.
We do not currently maintain separate manual database exports or an external backup service. Deleting live records does not guarantee immediate removal from a provider's operational logs or infrastructure copies. Any such copies follow the provider's retention and deletion practices for the service and plan in use; no 30-day provider backup-erasure guarantee is made. We do not use residual infrastructure copies to keep a deleted account active.
Support messages are kept while needed to handle the request and any related dispute, security issue, or legal obligation. Store transaction records are retained by the relevant store under its policies. If a legal obligation prevents deletion of particular information, we explain the affected information and reason where permitted.
Your choices and requests
You can edit your profile and app records using the available app controls. To request access, correction, a copy of your data, or deletion, contact flatproduction00@gmail.com. We may ask you to confirm control of the email associated with the account before acting. We handle verified requests without undue delay and within any applicable legal deadline. The rights and complaint routes available to you depend on your location, including the right to contact your local data-protection authority where applicable.
See Delete your account for the external request method. Deleting your account does not cancel a store subscription; manage cancellation separately in the store used to subscribe.
Intended use and policy changes
PayPing is designed for managing professional clients and invoices and is not directed at children. Contact us if you believe a child has supplied personal information so we can review and address it.
We update this page when our practices change and revise the effective date. Material changes will also be communicated through the app or account email where appropriate. Contact support if you have a question about the current policy.